IP Office Administration

Course: TSGU-IPO100
Duration: 2 Days*
Cost: $1500

This course is designed to teach students how to perform basic administration activities using IP Office. At the completion of the course, each student will have the knowledge necessary to perform basic moves, adds and changes, back-up the system, implement software upgrades and become familiar with Avaya support.

*Class will start at 9:00am Wednesday and end at 4:00pm CST Thursday

Prerequisites

None

Learning Objectives


Equipment Overview and Introduction

  • IP Office 400 Series
  • IP Office 500 Series
  • Daughter Boards
  • License Keys
 

Software Introduction

  • Microsoft Operating System Considerations
  • Avaya Installed Programs (Manager, Voicemail Pro, SSA, Call Status, Monitor)
 

System Administration Utilizing Manager

  • Security
  • Moves, Adds and Changes
  • Short Codes
  • Time Profiles
  • Basic Call Routing
  • Software Upgrades
  • Backup Procedures
 

System Administration Utilizing Voicemail Pro

  • Client Interface
  • Basic Auto Attendant Construction and Routing
  • Modules
  • Time Profiles
  • Backup Procedures
 

Basic Troubleshooting

  • Software Tools
  • Hardware Inspection
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Dates Offered
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