Basic Communication Manager Administration

Course: TSGU-CM100
Duration: 4 Days*
Cost: $3500

This course is designed to teach students how to perform basic administration activities using Communication Manager. At the completion of the course, each student will have the knowledge necessary to perform basic moves, adds and changes, back-up the system, and become familiar with Avaya support.

*Class will start at 1:00pm Monday and end at 12 noon CST Friday

Prerequisites

None

Learning Objectives


Servers and Media Gateways Overview

  • Server and Gateway Capacities, Features and Characteristics
  • Duplication/Reliability Options
  • Multi Location Overview
  • Circuit Pack and Media Module Identification

 

Communication Manager Administration

  • Logins and Permissions
  • Dial Plan and Feature Access Codes
  • Analog, Digital and IP stations
  • Basic Features
  • Class of Service
  • Class of Restriction
  • Call Coverage
  • Pickup and Hunt Groups
  • Attendant Consoles
  • Basic Troubleshooting Techniques
  • Communication Manager Reports

 

Trunk Groups and ARS

  • Trunk Groups
  •  Automatic Route Selection

 

CM Feature Administration

  • Basic Vectoring
  • EC 500
  • Meet Me Conferencing

VAL Manager

 

  • Announcement Administration
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Dates Offered
Select one of the dates below to register for this class.